Support

Have a question, or something is not working as you expected? Write to us at soporte@pintamono.com and we will get back to you as soon as possible.

Common questions and problems

There is no sound, or I see “Session activation failed”

Close any apps that are using the microphone or audio (calls, video calls, music) and try again. Also check that the volume is up. If the message persists, write to us with the full text of the message.

How do I restore my Pintamono Pro purchase?

Open the ⋯ menu › Pintamono Pro and tap “Restore purchases”. Use the same Apple ID you bought with.

How do I change the language?

In the app, open the ⋯ menu and tap “Language”. It takes you to the iOS settings, where you can pick Pintamono’s language.

Where are my drawings and recordings?

In the Files app › On My iPhone › Pintamono, in the Proyectos and Grabaciones folders.

How do I delete my data?

Delete drawings and recordings from the app or from Files. If you uninstall Pintamono, all its files are removed. We do not store any of your data outside your device.

How to report a problem

To help you faster, include in your message the model of your iPhone or iPad, the iOS version, what you were doing and, if shown, the full text of the message.